DMA for SMEs

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Assessment of the Level of Digitalization for EDIH Clients

Digital Maturity Assessment (DMA)
Target Audience: Companies
Phase: T0 (before the start of EDIH support)
MODULE 1: Customer Data

In this module, please provide general background information about the company that is interested in EDIH support. This data is needed to assess your company’s level of digitalization compared to other companies in your sector, size category (from micro to large enterprises), region, and/or country.

Name of the company supported by EDIH

Tax ID Number (Sales Tax ID Number or Equivalent)

Contact Person

Role within the company

Email address

Phone number

Website

Number of employees at the company

Year the company was founded

Country where the company's business unit is located

Region (NUTS 2) in which the business unit is located

ZIP Code

Location

Street & House Number

M1.2. In which sector does your company primarily operate? (Please select only one option)

In which other sectors is your company already active, or does it plan to become active? (Select up to three)

If you have selected another sector of activity not listed here, please specify:

MODULE 2: Degree of Digitalization

The questions in this module are designed to measure your company’s level of digitalization. The information provided will help determine where your company currently stands in its digital transformation and identify areas where it might need support from the EDIH. They will also help evaluate the services that the EDIH will later provide to your company and optimize the EU’s measures and financial instruments in support of the EDIH. The following dimensions will be assessed (using the evaluation criteria explained on the last page):

Digital Strategy and Investments

Readiness for Digital Transformation

People-Centered Digitalization

Data Management

Automation and Artificial Intelligence

Green Digitalization

M2.1.  The Company's Digitalization Strategy

The questions in this section are designed to assess the overall status of your company’s digitalization strategy from an economic perspective. The questions address your company’s investments (both past and planned) in the digital transformation of individual business units, as well as the company’s willingness to undertake a digital transformation that may require organizational and economic resources that are not yet foreseeable.

M2.1.1. In which of the following business areas has your company already invested in digitalization, and in which areas does it plan to do so in the future? Please select all that apply:

Product/Service Design (including Research, Development, and Innovation)

Investment made Investment planned

Project Planning and Management

Investment made Investment planned

Work (production of physical goods, manufacturing, packaging, maintenance, services, etc.)

Investment made Investment planned

Collaboration with other internal locations or other companies in the value chain

Investment made Investment planned

Inbound Logistics and Warehouse Management

Investment made Investment planned

Marketing, Sales, and Customer Service (Customer Management, Order Processing, Help Desk, etc.)

Investment made Investment planned

Delivery (Distribution Logistics, Electronic Invoices, etc.)

Investment made Investment planned

Administration and Human Resources

Investment made Investment planned

Purchasing and Procurement

Investment made Investment planned

(Cyber) Security and Compliance with Data Protection Regulations/GDPR

Investment made Investment planned

None of the options listed above

M2.1.2. What steps have been taken to prepare your company for (further) digitalization? (Select all that apply)

The need for digitization has been identified and aligned with the company's goals The financial resources (equity, loans, grants) have been identified to ensure digitalization for at least one year The IT infrastructures needed to support the digitalization plans are in place ICT specialists have been hired or a subcontract has been awarded for this purpose; ICT = Information and Communication Technology Company management is prepared to implement the necessary organizational changes The affected company departments and their staff are prepared to support the digitization plans The business architecture and operational processes can be adapted Manufactured products are already being marketed as services (so-called “servitization”) or supplemented by services enabled by digital technologies. Customer and partner satisfaction with online services is monitored regularly The risks of digital transformation (e.g., unplanned consequences) are taken into account

M2.2. Readiness for Digital Transformation

The "readiness for digital transformation" dimension assesses the extent to which digital technologies (both common and more advanced) are already being used by both manufacturing and service companies.

M2.2.1. Which of the following digital technologies and solutions does your company already use? (Select all that apply)

Connectivity Infrastructure (High-Speed Internet, Cloud, Remote Access) Company website Web-based forms and blogs/forums for communicating with customers Live chats, social networks, and chatbots for communicating with customers E-commerce sales (B2C, B2B) Digital marketing (online advertising, social media) E-government services (online interaction with government agencies, e-procurement) Tools for remote business collaboration (video conferencing, telework) Internal web portal (intranet) Information management systems (ERP, PLM, CRM, SCM, e-invoicing)

Operational Progress: Simulation and Digital Twins

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Progress in Deployment: Virtual Reality, Augmented Reality

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Progress Report: Computer-Aided Design (CAD) & Computer-Aided Manufacturing (CAM)

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Implementation Progress: Production Execution Systems

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Progress in Adoption: Internet of Things (IoT) and Industrial Internet of Things (I-IoT)

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Implementation Progress: Blockchain Technology

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Progress in Adoption: Additive Manufacturing (e.g., 3-D printers)

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

M2.3. People-Centered Digitalization

This dimension examines how employees are trained, engaged, and empowered for and through digital technologies, and how their working conditions are improved to increase their productivity and well-being.

M2.3.1. What is your company doing to equip its employees with the skills needed for digital transformation and to provide them with continuing education? (Select all that apply)

Assesses employees’ competencies to identify skill gaps Develops a training plan for staff training and professional development Organizes short training sessions and provides tutorials/e-learning Offers simple opportunities for hands-on learning, peer learning, and experimentation Offers internships and job placement in key competency areas Funds participation in training programs offered by external organizations Utilizes subsidized training and continuing education programs

M2.3.2. How can your company engage and empower its employees when introducing new digital solutions? (Select all that apply)

Raises employee awareness of new digital technologies Communicates digitalization plans to staff in a transparent manner Monitors acceptance and takes measures to mitigate side effects Involves employees (including non-ICT staff) in the design/development process Provides employees with greater autonomy and appropriate digital tools Reorganizes workplaces and workflows to support employee preferences Introduces more flexible work arrangements (e.g., remote work) Provides staff with a support team or service (internal/external)

M2.4. Data Management and Security

This dimension assesses how data is stored digitally, organized within the company, made accessible via networked devices (computers, etc.), and used for business purposes, while ensuring adequate data protection through cybersecurity systems.

M2.4.1. How is your company's data managed (in terms of storage, organization, access, and use)? (Select all that apply)

The organization has a data management policy/plan/set of measures Relevant data is stored digitally (ERP, CRM, office applications, etc.) Data is properly integrated (e.g., via APIs, interoperability) Data is accessible in real time from various devices/locations The collected data is systematically analyzed and prepared for decision-making Data analyses are enriched by combining external sources with internal data Data analyses are accessible without expert assistance (e.g., dashboards)

M2.4.2. Is your company's data adequately secured? (Select all that apply)

There is a corporate policy/set of measures for data security All customer-related data is protected against cyberattacks Staff receive regular training on cybersecurityand data protection topics Security threats are regularly monitored and assessed A complete backup of critical business data is stored externally/in the cloud There is a plan in place to maintain business operations in the event of a total system failure

M2.5. Automation and Artificial Intelligence

This dimension examines the extent to which automation and knowledge acquisition—embedded in business processes—are enabled by digital means.

Progress to Date: Language data processing, including chatbots, text mining, machine translation, and sentiment analysis

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Project Progress: Image Processing / Image Recognition

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Project Progress: Audio Processing / Speech Recognition, Processing, and Synthesis

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Progress in Deployment: Robotics and Autonomous Devices

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

Progress in Implementation: Business Intelligence, Data Analysis, Decision Support Systems, Recommendation Systems, Intelligent Control Systems

Not in use Use is being considered Prototype is in use Being tested Being implemented In operation

M2.6. Green Digitalization

This dimension measures a company’s ability to implement digitalization as part of a long-term strategy that embraces responsibility for sustainability and the protection of natural resources and the environment (which ultimately creates a competitive advantage).

M2.6.1. How does your company use digital technologies to contribute to environmental sustainability? (Select all that apply)

Sustainable business model (e.g., circular economy, product-as-a-service) Sustainable service delivery (e.g., usage tracking) Sustainable products (e.g., eco-design, life-cycle planning) Sustainable production processes, materials, and components Management of emissions, environmental pollution, and/or waste Sustainable energy generation at the company’s own facility Optimization of raw material consumption/raw material costs Reduction of transportation and packaging costs Digital applications to promote responsible consumer behavior Paperless administrative procedures

Environmental concerns and standards are integrated into the business model and corporate strategy

No Partially Yes

An environmental management system/environmental certification has been implemented

No Partially Yes

Environmental considerations are an integral part of digital technologies and criteria for awarding public contracts

No Partially Yes

The energy consumption of digital technologies and data storage is monitored and optimized

No Partially Yes

The company actively promotes the recycling and reuse of old technical equipment.

No Partially Yes

Consent to the Privacy Policy

I consent to the transfer of the above-mentioned organizational data to the European Union for the purpose of compiling key performance indicators. The data may be stored electronically and made available to the following EDI Hamburg partners: Hamburg Informatics Technology Center (HITeC), Artificial Intelligence Center (ARIC) Hamburg, Hamburg University of Technology (TUHH), Hamburg University of Applied Sciences (HAW Hamburg), Digital Hub Logistics (DigiHub), and the Innovation Contact Center (IKS) Hamburg—for the purpose of providing services.

Aerospace
Agriculture and Food
Provision of Public and Personal Services
Construction Industry
Durable goods
Cultural and Creative Industries
Defense and Security
Education and Instruction
Energy and Public Utilities
Environment
Financial Services
Life Sciences and Healthcare
Manufacture of Goods
Marine and Fisheries Industry
Mining and Quarrying
Mobility (including motor vehicles)
Public Administration
Real Estate and Housing, Provision of Business-Related Services
Provision of freelance, scientific, and technical services
Telecommunications, Information, and Communication
Tourism (including restaurants and lodging)
Wholesale and Retail
Other sector not listed (please specify below)
No other sector